Simones’ Refunds Policy For Online Purchases
N.B. We do NOT offer FREE Returns for Sale Reduced Product or Wedding Dresses Sold
If for any reason you are unhappy and would like to return an item, we are happy to offer you a refund up to 7 days from when you receive your goods. The product must be in new, unused and unworn condition with tags attached and in original packaging. Please note we do not issue refunds on gift card purchases. It is our policy to return goods to the purchaser if we suspect that any product has been used or worn.
All dispatched orders will include a confirmation outlining your purchase details, our contact details and return address. Please insert the original confirmation document in the returned parcel, without this we may not be able to track your details.
Following inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original postage charge.
You should expect to see the refund in your account within 5 working days from receipt of this email; however some banks may take longer. If you have not received this money into your account after 10 working days, you should contact Simones on +353 (0)71 9160919.
We are happy to exchange a product for the same product but in a different size, if available pending the product being returned is new, unused and unworn condition with tags attached and in original packaging. If a different product is requested, then a new order must be completed on the website by the user.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights.
Any goods returned should be in a saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.